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Thread Statistics | Show CCP posts - 3 post(s) |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
0
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Posted - 2012.03.24 02:48:00 -
[1] - Quote
I'm another one getting this. In Australia. No problems ever until 1.5.
What I have noticed is that if I try to jump on any of the eveonline.com websites as soon as it locks up, those aren't responsive either. I have no problems accessing any other websites/applications when this happens.
Very frustrating! |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
0
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Posted - 2012.03.25 07:33:00 -
[2] - Quote
Captured a traceroute when I lagged out just now... this is the normal one (yes, step 11 always times out)
Quote:Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms *** [192.168.1.254]
2 17 ms 16 ms 17 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 17 ms 17 ms 17 ms gi3-9.syd-ult-bdr1.ii.net [203.215.16.24]
4 17 ms 17 ms 17 ms te1-2.syd-ult-bdr1.iinet.net.au [203.215.20.146]
5 17 ms 16 ms 16 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.20.30]
6 18 ms 17 ms 17 ms 26629.siko06.cu.reach.com [134.159.126.45]
7 19 ms 18 ms 18 ms i-0-2-4-0.sydo-core01.bi.reach.com [202.84.223.5]
8 137 ms 136 ms 136 ms i-4-0-0.siko-core02.bx.reach.com [202.84.140.138]
9 137 ms 139 ms 138 ms i-0-2-0-0.siko01.bi.reach.com [202.84.219.46]
10 * * * Request timed out.
11 * 390 ms 390 ms if-9-2.tcore2.PDI-PaloAlto.as6453.net [180.87.180.17]
12 390 ms 390 ms 391 ms if-2-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.1]
13 387 ms 387 ms 388 ms if-13-2.tcore2.NJY-Newark.as6453.net [66.198.127.46]
14 353 ms 353 ms 354 ms if-2-2.tcore1.NJY-Newark.as6453.net [66.198.70.1]
15 392 ms 390 ms * if-9-0-0.core4.LDN-London.as6453.net [66.198.70.130]
16 * 424 ms 431 ms ix-12-0-0-3046.core4.LDN-London.as6453.net [195.219.67.246]
17 422 ms 421 ms 422 ms srv245-e.ccp.cc [87.237.36.245]
18 422 ms 422 ms 422 ms srv248-e.ccp.cc [87.237.36.248]
19 419 ms 423 ms 421 ms srv200-g.ccp.cc [87.237.38.200]
Trace complete.
And this when I lagged out just now
Quote:Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms *** [192.168.1.254]
2 17 ms 16 ms 17 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 17 ms 17 ms 18 ms gi3-9.syd-ult-bdr1.ii.net [203.215.16.24]
4 17 ms 17 ms 17 ms te1-2.syd-ult-bdr1.iinet.net.au [203.215.20.146]
5 16 ms 16 ms 16 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.20.30]
6 19 ms 18 ms 17 ms 26629.siko06.cu.reach.com [134.159.126.45]
7 26 ms 19 ms 17 ms i-0-2-4-0.sydo-core01.bi.reach.com [202.84.223.5]
8 136 ms 136 ms 136 ms i-4-0-0.siko-core02.bx.reach.com [202.84.140.138]
9 139 ms 138 ms 139 ms i-0-2-0-0.siko01.bi.reach.com [202.84.219.46]
10 * * * Request timed out.
11 415 ms 390 ms 389 ms if-9-2.tcore2.PDI-PaloAlto.as6453.net [180.87.180.17]
12 391 ms 390 ms 390 ms if-2-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.1]
13 388 ms 387 ms 388 ms if-13-2.tcore2.NJY-Newark.as6453.net [66.198.127.46]
14 354 ms 352 ms 359 ms if-2-2.tcore1.NJY-Newark.as6453.net [66.198.70.1]
15 391 ms 389 ms * if-9-0-0.core4.LDN-London.as6453.net [66.198.70.130]
16 * * * Request timed out.
17 * 504 ms 419 ms srv245-e.ccp.cc [87.237.36.245]
18 372 ms 372 ms 372 ms srv248-e.ccp.cc [87.237.36.248]
19 373 ms 375 ms 375 ms srv200-g.ccp.cc [87.237.38.200]
Trace complete.
So, whatever step 16 is (ix-12-0-0-3046.core4.LDN-London.as6453.net [195.219.67.246]) seems to be having intermittant failures... |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.04 14:10:00 -
[3] - Quote
Well, this had seemingly cleared up for me for a few days... but it's back with avengeance in the last 2 days!
Worse still, it seems the timeout for the client to actually realise it's lost connection and recycle has increased, leaving you even more exposed than before!
I've got 2 sessions that just timed out, one is still sitting there waiting to realise, 5 minutes later...
This really is making the game unplayable right now :( |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.07 07:04:00 -
[4] - Quote
MasterDebater wrote:Zaphena wrote:I am not sure if I am having the same issues, but it sounds fairly similar.
The first issue, whenever I am using autopilot, the game logs me out after 1-2 jumps. Not sure if this is normal, or something else but I have never experienced this before.
2nd issue is a hellacious increase in lag. I have never seen lag like this before in EVE, dunno what is causing it but I know it's not on my end. Another thing to tackle onto that is every hour or so, I essentially lag out. I'll be mid fight and all of a sudden I will notice health not going up or down and nothing is changing. It's essentially a lag out, i keep moving, and numbers keep changing on distances, but nothing is actually happening. The only way I have found to fix it is to just log out, then log back in.
It's quite frustrating. Any guidance, help info would be great. Zaphena, Your issue sounds more to be like a connection issue. I would check for packet loss. You can do a ping test by going to command prompt and typing in "ping google.com -n 1000" Once it finishes it will show sent = 1000, Received = xxxx If you receive less than you send, that is a lost packet. Run a few times to see if you need. A normal connection will drop anywhere from .05 to .5 percent depending on distance, quality, etc. If you are getting over 1% lost contact your ISP. If ping test looks fine do a speed test at www.speedtest.net Make sure you are getting what you should be. If not, contact your ISP. Basically your issue seems to be connection related and not what we are seeing here.
There could actually be multiple issues at play here. This thread is around lag/disconnections since 1.5 was deployed :)
There is definitely some network flakiness going on as per the traceroutes shown here, but there's a client issue too. As many people have reported, that they can have multiple sessions, but only one seems to have an issue. I'm finding this to be the case around 50% of the time.
What I don't understand is why A) the "network" issues seemed to have started around 1.5 time and B) if it's a network issue, why does it not consistently kill all sessions on a single machine, not just some as stated above.
Please CCP, take a look at this, it's extremely frustrating. For me personally, I've got 5 accounts and at this rate, they'll all be going on hold at renewal time if this persists. |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.09 01:58:00 -
[5] - Quote
Same for me... got the pingplotter response. Will do the same as with the traceroute though, have it ready to fire as soon as I drop; usually all traffic for me to CCP's sites dies for about a minute or two, hopefully enough to capture something useful. Suggest everyone else does the same :) |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.11 21:53:00 -
[6] - Quote
Plato Idari wrote:I just wanted to give you a heads up that it has been much better today. There was one minute where I thought I was going to get kicked off, but the client recovered.
Agreed, I played for probably a couple of hours last night and I don't think I dropped out once... |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.12 12:17:00 -
[7] - Quote
My route has changed around the time of the bounce today... it is now
Quote:
Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms gordon [192.168.1.254]
2 16 ms 16 ms 17 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 17 ms 17 ms 16 ms te1-1.syd-ult-bdr1.iinet.net.au [203.215.16.22]
4 17 ms 17 ms 17 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.20.30]
5 18 ms 17 ms 17 ms 26629.siko06.cu.reach.com [134.159.126.45]
6 17 ms 18 ms 17 ms i-0-7-1-0.sydo-core02.bi.reach.com [202.84.223.1]
7 157 ms 157 ms 156 ms i-0-2-0-0.1wlt-core01.bx.reach.com [202.84.140.21]
8 202 ms 202 ms 202 ms i-1-2.eqla01.bi.reach.com [202.84.251.174]
9 232 ms 221 ms 215 ms gblx-peer.eqla01.pr.reach.com [134.159.63.202]
10 396 ms 402 ms 349 ms 204.245.39.38
11 306 ms 306 ms 307 ms srv248-e.ccp.cc [87.237.36.248]
12 306 ms 306 ms 305 ms srv200-g.ccp.cc [87.237.38.200]
Trace complete.
7 less hops, and around 100ms improvement in ping. The main diff though? Previously I was averaging 10-15% packet loss to the final destination, the new one seems to be about 1.5%
No hiccups so far. Fingers crossed. |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.14 00:33:00 -
[8] - Quote
Well, I can report I'm still solid as a rock since the change the other day, not a single drop.
Didn't post this to gloat, just to point out that it defintely looks more like a network issue, not a client one, in IMO.
I've also looked at my new route compared to the route everyone else seems to be taking and they are different... in the last 3 hops, the following are common to everyone that's posted a traceroute:
srv245-e.ccp.cc [87.237.36.245]
srv248-e.ccp.cc [87.237.36.248]
srv200-g.ccp.cc [87.237.38.200]
those are usually, but not always, proceeded by this node
[204.245.39.42]
With my new route, the last hops are
srv248-e.ccp.cc [87.237.36.248]
srv200-g.ccp.cc [87.237.38.200]
it no longer hits
srv245-e.ccp.cc [87.237.36.245]
and the preceeding node is also different, being
[204.245.39.38]
This might be a logically leap too far, but based on the above, it would seem traffic going via srv245-e.ccp.cc [87.237.36.245] or the nodes that route to it is where the fault may lie. |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
2
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Posted - 2012.04.15 07:58:00 -
[9] - Quote
...sigh...
Dropped today and that prompted me to check the routing... sure enough, the last 4 hops have switched back to
204.245.39.42
srv245-e.ccp.cc [87.237.36.245]
srv248-e.ccp.cc [87.237.36.248]
srv200-g.ccp.cc [87.237.38.200]
2 disconnects in the last hour. |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
3
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Posted - 2012.04.16 09:45:00 -
[10] - Quote
Yup, ditto here... last hops all the same for me given another routing change... pings all 2000-3000ms (from 300-350ms this morning on the old route), makes even PvE utterly frustrating.
Good news is though that the first of my accounts comes up for renewal next Sunday, so at least I won't be bleeding any more money from next week! :) |
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Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
3
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Posted - 2012.04.16 12:05:00 -
[11] - Quote
Aethraen Azizora wrote:Also, if you haven't already, please post your PingPlotter or traceroute if you're a) in Australia and with an ISP other than iiNet or b) not in Australia.
I've had a Tweet from @Erlendur, software director at CCP, that they're aware of this thread and "players experiencing this appear to be from Australia and mention iiNet as their ISP". While there do seem to be a lot of Australian iiNet customers in this thread, looking at all of the posts I don't think everyone experiencing this problem is from Australia or uses iiNet if they are...
Most definitely not just iiNet by the looks of it. I've seen mention of dodo and Telstra in this thread already just from memory. iiNet is big enough that they have mostly different infrastructure from Telstra, so the common points in the route here all seem to be once it goes off shore from the land down under... dunno, maybe the packets get turned upside down or something to correct for the northern hemisphere ;) |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
3
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Posted - 2012.04.19 11:43:00 -
[12] - Quote
Back to these as the last 4 hops for the last couple of days...
204.245.39.42
srv245-e.ccp.cc [87.237.36.245]
srv248-e.ccp.cc [87.237.36.248]
srv200-g.ccp.cc [87.237.38.200]
Pings aren't as good as the previous one with only 2 ccp.cc jumps, but it hasn't bumped me once yet, so I'm happy :)
Got an email from CCP support saying they were working with their provider, so looks like they might have nailed it... hopefully. |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
3
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Posted - 2012.04.22 02:11:00 -
[13] - Quote
Yep, problem definitely isn't fixed... getting disconnects again today :( |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
3
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Posted - 2012.04.26 09:28:00 -
[14] - Quote
Glijaron wrote:Ok, received another email from this kind person at iiNet. One hard working tech let me tell you, so cast aside that iiNet has crap customer support  Email follows: "Hi, I have been looking after your issue the past couple of days and forwarded the information to our Network Operations team here. They advised me it is definitely outside of our network and there is unfortunately nothing we are able to do on our end. Level 3 communications INC own that IP, it is the firewall of EVE and manages load balancing for EVE servers. This is completely due to the provider EVE is using. This is the company here: http://whois.arin.net/rest/nets;q=204.245.39.42?showDetails=true&showARIN=false&ext=netref2A few other major games such as SWTOR and WoW are still having this issue. The private company running this IP is a bit shaky, and I can chase this up further but thereGÇÖs nothing more I can do from here other than provide you with updates in regards to the matter. I really hope the issue is resolved soon for your own sake and your friends. Please feel free to use this email if you have any similar problems in the future and IGÇÖll be happy to look into it for you. It will be active for as long as I am working here. Good luck and take care. Kind regards, RK" And there you have that... Can we get this fixed now CCP? 
Great work mate... iiNet Customer Service FTW! :) Well, not really a win... but at least it's yet more info that suggests the root cause of the problem and the owner...
Please CCP, at least post an update and say you're working on it... the silence from you is deafening. Also, you should know, once Aussies are annoyed at something, we never shut up till it's resolved ;) Must be all the Vegemite in the water down here or something... |
Bending Unit 22
The Asteroid is Depleted
Sentinels of Sukanan Alliance
4
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Posted - 2012.05.07 13:09:00 -
[15] - Quote
I'm using these as the last 3 hops still
204.245.39.38
srv248-e.ccp.cc [87.237.36.248]
srv200-g.ccp.cc [87.237.38.200]
I honestly don't think I've had a DC in about a week now... be happy if I keep this route! |
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